Yep, same here. No real trdes, just SIM today and until Phillips gets all this fix. When this started I ended with a Sim trade of 1,000 ES!! My entry was 1 ES. exit that one, but still don't trust . Still no statement from yesterday.Will wait till all fix, no position is a position.

Hello All,

We wanted to provide a quick update on the Phillip Capital outage.

For NinjaTrader Brokerage clients, account statements for Monday, February 8th have not yet been generated by Phillip Capital. Our understanding is these are expected to be available later this morning however we do not have a definitive ETA.

As we have mentioned previously, due to ongoing issues with the Phillip Capital back office synchronization, positions reflected in your statement may vary from your trading platform. If your account remains impacted by the outage, we continue to suggest you do not trade until corrected statements are available.

Our teams continue to work diligently to address the issues resulting from the outage, and we appreciate your continued patience.

Thank you,
NinjaTrader Brokerage

I just received my updated "correct" statement from Phillip. The one from Monday was right, but the one from Friday still had a lot of errors. I contacted brokerage support so I'll let you all know if they actually fix it

Just an update - I received the daily activity statement which seems correct; without the loss from the closing of the erroneous position.
But I do not see the statement balance reflected under my account when i login to my account via NT8 or in the CQG mobile app.

@NT Brokerage when the account balance sync up, are we then good to get back into trading?

Thanks

AvgTraderJoe 

Just an update - I received the daily activity statement which seems correct; without the loss from the closing of the erroneous position. But I do not see the statement balance reflected under my account when i login to my account via NT8 or in the CQG mobile app. @NT Brokerage when the account balance sync up, are we then good to get back into trading? Thanks

Are you saying they refunded you the losses from closing the "Ghost" orders? I received a statement too but the TradeDesk is basically saying that I may have to take a loss on my Ghost orders since they haven't heard back from PC yet.

I also received the last statement update but it is not in line with reality and is not reimbursing the losses caused by the system!

dipit19 

Are you saying they refunded you the losses from closing the "Ghost" orders? I received a statement too but the TradeDesk is basically saying that I may have to take a loss on my Ghost orders since they haven't heard back from PC yet.

Sorry my bad. The statement received was for 02/05/2021.
I still have to receive a statement for Sunday 02/07/2021 where the whole fiasco happened.

I just received both Friday's and Monday's statements from PC and everything looks good. Now I just need NT8 to sync up and stop showing Friday's PnL and I think I'm good to go. 👍 Appreciate the hard work going on behind the scenes at NT Brokerage and PC.

Hello Everyone,

For those clients who have messaged us regarding account discrepancies at Phillip Capital, we will be initiating a detailed review process as soon as fully accurate statements are delivered. We have been told these will be available the evening of Tuesday, February 9th.

We are dedicating all available resources to expedite these reviews and appreciate your continued patience. A timeline for resolution depends on the complexity of the case and we will reply individually with details specific to your account as they are available.

Again, NinjaTrader will continue to be your advocate and ensure you are not financially impacted by inaccurate trade activity or account miscalculations resulting from this outage.

Thank you for your patience and participation in the process to get this resolved.

Thank you,
NinjaTrader Brokerage

statement just received and in order and showing correct balance, Balance on the platform still not updated but I expect it to be ok tomorrow