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First they overcharged commission than what they agreed and it took more than 2 weeks to refund that $2.
It took too many phone calls and emails to get my $2 back.
Talking about phone calls. They proudly announced that they have dedicated trading desk line. Half the time I called the line
it just doesn't connect. I can't know if it's the problem with phone line itself or understaff problem.
Talking about understaff,,,I read here on futures.io (formerly BMT) that Dan, owner of AMP, talked down on Optimus of small staff. I don't know how he trains his staffs but it was never pleasant to talk to any of them. I don't know if they realize that they work in financial SERVICE industry. The way I see it those 3 or 4 employees at Optimus do way better job than how many they have at AMP.
Now this really pisses me off.
They started charging extra fee for CQG recently.
The contract I signed when I opened the account might give them the right to charge any extra they want without my consent but I think it's a common courtesy to at least notify customers.
The 3-4 employees that was made as a reference on the thread by my competitors was false. We are a staff of 6, and the employees of Optimus are truly (and I am proud to say) very customer oriented. As we have grown our client base and assets under management, I have made the strategic decision to hire people with specific expertise with the intention to help customers in areas of support(technology), development and administration. This approach has allowed me to maintain long term rapport with the existing clientele.
Matt from Optimus
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
The following 2 users say Thank You to mattz for this post:
No we Don't! All commissions quoted are ALL IN Prices. I don't want to get into a "commission war" as technology, service and support may very between all brokerages. I am just asking you not be naive and realize that all technology feeds have a price, whether CQG or Rithmic (in our case)
Matt from Optimus
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
The following user says Thank You to mattz for this post:
I too have not had the best of experiences, but that's the (very) unfortunate norm when deal with the vast majority of today's world of call centers and the disconnected & removed folks who work in them.
But, there is not really a CQG fee that has been instigated, other than this one:
CQG provides streaming "Cash" Index Data for the $SP500 FROM the CBOE exchange, which was previously charged by the exchange $2.00 per month. Starting, March. 1st, 2012 - the new price is $5.00 per month. This price change was initiated by the CBOE Exchange- not by AMP nor CQG. The actual cost of the Cash Index Data is passed directly to the customer.
Also, Zenfire instigated a $25/month data feed, for customers deemed inactive (<40 trades/month) and <$400 in the account. Not completely unreasonable IMHO. Amp did actually convert a whole whack of customers from Zenfire to CQG data, which for now has no such similar charges.
Rafiq, I understand where you come from, but like I said, we don't charge it on top but part of a quoted commissions.
We discuss commissions with customers individually while I assure you that we give good rates as many of my customers would testify. I assure you that your 25 cents per side is not including the routing (data feed) quote as you pay that as well. Please reach out to me during business to discuss...like I said, I don't want to fill this thread with "commissions wars"...
There are enough customers to each party where an all in rate could be quoted.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
The following 2 users say Thank You to mattz for this post:
Mike, a reference was made on the first post of this thread to Optimus, so I responded and questions came.
I will not post here any more replies to keep the forum in order.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
The following user says Thank You to mattz for this post:
If you didn't get hit with 20cents extra per round with a fee title of CQG TRF then lucky for you but then the guy I talked to at AMP lied to me again.
He said they've been taking up the cost but couldn't any more so began charging the fee from the 1st of March to all customers.
I also confirmed with an IB that clears through AMP. Their customers got hit with the fees and the brokers at the IB were furious because they didn't even get notified,,,,and had to do lots of explanations or make excuses to their customers.
Also for those zenfire to CQG converts,,,,a whole whack of them as you put :-),,,,that's whack of more $$$ for AMP if they can keep them and still charge $0.2 per round turn.
But my point with the thread is not about who's cheaper.
It was about principle, integrity, courtesy or maybe common sense.
The following 3 users say Thank You to kalalex for this post:
You're right. I checked my statements, and it appears as of March that 20 cent fee is there. I didn't catch it, as it 1 fee in a list of 5, per RT. Kudos on proving the point that they've given no notification of this to anyone AFAIK. I do read what they e-mail me, and, there's been a slight improvement of stuff coming along intermittently, to give the impression that they are keeping me up to date on pricing changes. Obviously they do so selectively, which is pretty much in line with what (little & purposefully selectively I'd say) they choose to send out to their customers. +1 for obvious inconsistency on their part. I completely agree with your focus on principle, integrity, courtesy: unfortunately, that is sorely lacking everywhere I look these days - yes, it's extremely upsetting, but I channel my energies into being a better trader and hopefully making more in the process.
