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Ask Me Anything (AMA) with NinjaTrader Client Services

  #221 (permalink)
 
Fibbee's Avatar
 Fibbee 
Boston, MA. United States
 
Experience: Intermediate
Platform: Ninja
Trading: Futures and Forex
Posts: 159 since Sep 2011
Thanks Given: 102
Thanks Received: 166


traderalex81 View Post
Ninja is complete garbage, but everyone is still using it, they will always blame something/someone but not themselves. I moved on and got rid of my lifetime license.

I appreciate your opinion, however that does not answer or help to answer my question

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Can you help answer these questions
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  #222 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,469 since Jun 2009
Thanks Given: 33,249
Thanks Received: 101,669

I'm curious what you mean by "got rid of"?

traderalex81 View Post
Ninja is complete garbage, but everyone is still using it, they will always blame something/someone but not themselves. I moved on and got rid of my lifetime license.

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  #223 (permalink)
 
traderalex81's Avatar
 traderalex81 
Bellevue, WA
 
Experience: Advanced
Trading: Futures
Posts: 18 since Apr 2010
Thanks Given: 2
Thanks Received: 41


delete the email with license so I would never come back to it again!


Big Mike View Post
I'm curious what you mean by "got rid of"?


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  #224 (permalink)
 traderpards 
Longmont, CO
 
Experience: Intermediate
Platform: NinjaTrader
Trading: GC, CL, TF
Posts: 491 since May 2011
Thanks Given: 195
Thanks Received: 1,258


Fibbee View Post
I appreciate your opinion, however that does not answer or help to answer my question

I know you said you have this issue no matter what internet connection you use. Thing is, I used to have that problem too when I had Comcast. But I haven't had a problem since I got the municipal fiber optic internet from my hometown. Your ISP matters.

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  #225 (permalink)
 
Fibbee's Avatar
 Fibbee 
Boston, MA. United States
 
Experience: Intermediate
Platform: Ninja
Trading: Futures and Forex
Posts: 159 since Sep 2011
Thanks Given: 102
Thanks Received: 166


traderpards View Post
I know you said you have this issue no matter what internet connection you use. Thing is, I used to have that problem too when I had Comcast. But I haven't had a problem since I got the municipal fiber optic internet from my hometown. Your ISP matters.

This particular drop happened inside of a VPS. However I have had issues with both Comcast and Verizon at multiple houses

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  #226 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
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Most of the integrations we have with brokerages and/or connectivity providers, CQG included, are through what's called an Application Programming Interface (API) which is provided by said providers. NinjaTrader does not handle the connectivity between your PC and said provider, the API provided by the provider does. We ask it to "Connect" and it tells us when there is a connection loss, which we then report through our application to the user.

Within the API that is provided, there is a heartbeat mechanism by where the API communicates with its server asking "are you still there" and if it does not receive a response with some set amount of time, it then reports a connection loss to the application that is using the API. The connection stability can be your PC or VPS, the end server (CQG's in this case) or anything in between along the internet path.

There are some additional low level trace information that the CQG API outputs that our customer services team might be able to look at, but unless CQG's servers are the issue (which would have widespread implications even outside of NinjaTrader users) the likely culprit somewhere from the VPS provider through the internet to the CQG server(s).

Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
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  #227 (permalink)
 
Fibbee's Avatar
 Fibbee 
Boston, MA. United States
 
Experience: Intermediate
Platform: Ninja
Trading: Futures and Forex
Posts: 159 since Sep 2011
Thanks Given: 102
Thanks Received: 166


NinjaTrader View Post
Most of the integrations we have with brokerages and/or connectivity providers, CQG included, are through what's called an Application Programming Interface (API) which is provided by said providers. NinjaTrader does not handle the connectivity between your PC and said provider, the API provided by the provider does. We ask it to "Connect" and it tells us when there is a connection loss, which we then report through our application to the user.

Within the API that is provided, there is a heartbeat mechanism by where the API communicates with its server asking "are you still there" and if it does not receive a response with some set amount of time, it then reports a connection loss to the application that is using the API. The connection stability can be your PC or VPS, the end server (CQG's in this case) or anything in between along the internet path.

There are some additional low level trace information that the CQG API outputs that our customer services team might be able to look at, but unless CQG's servers are the issue (which would have widespread implications even outside of NinjaTrader users) the likely culprit somewhere from the VPS provider through the internet to the CQG server(s).

Ok, thanks for the information here.

As a consumer trying to find the best solution to run your platform seamlessly, is there a data provider whos connection is more stable than another?

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  #228 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
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Posts: 1,714 since May 2010
Thanks Given: 203
Thanks Received: 2,686


Fibbee View Post
Ok, thanks for the information here.

As a consumer trying to find the best solution to run your platform seamlessly, is there a data provider whos connection is more stable than another?

I could not say that anyone is more stable than the other, in this day and age, connection integrity is commonplace. CQG for example, has many redundant data centers globally serving a large portion of the worldwide trading community, retail and institutional. That said, if you are a NinjaTrader Brokerage client, you can send in a request to try Rithmic data feed to see if this might make a difference for your particular situation.

Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
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  #229 (permalink)
 planetkill 
New York City + NY/United States
 
Posts: 356 since Sep 2018
Thanks Given: 108
Thanks Received: 311

Who is your data provider and who is the vps provider?

I've previously had data disconnections on my local machine with NT as the data source.
But haven't had any issues in over a year since switching to iqfeed and running on an Azure window server vm

Fibbee View Post
Why does ninjatrader lose connection to data?

I have used your platform(s) for 10 years now and the one issue I can not seem to figure out is lost connection.

It seems to happen no matter the internet I have, the computer I use, the VPS I pay for, the feed I run.

All I want for Christmas is to be able to run my systems Sunday through Friday without a drop in connection.

Please help me understand why this happens, why it seems to be more common on NT than any other platform I have used and what I can do to ensure the most stable connection?

When I have inquired in the past about this through the support channels, everyone points fingers. Ninja says its my internet, the vps provider says we're stable its the platform... round and round we go.

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  #230 (permalink)
 planetkill 
New York City + NY/United States
 
Posts: 356 since Sep 2018
Thanks Given: 108
Thanks Received: 311


For ACH, does this mean that we could use ACH instead of wiring to Philips capital?

Do you expect the ACH fees to be lower than the current wire fees?

NinjaTrader View Post
Thanks for reaching out.

1. Stock screener - We started working on a dedicated client/server stock screening service however, this project has been put on hold due to other projects that have higher priority. Alternatively, you can harness the power of the Market Analyzer to filter and screen. No ETA if and when we will get back to the screener project.

2. Portfolio trading is on our enhancement list as something that will be considered for future addition.

3. Python bridge - No plans at this time.

4. Alpaca - No plans at this time.

5. ACH is currently a project being worked and we hope to announce something sooner than later.

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