Welcome to NexusFi: the best trading community on the planet, with over 200,000 members Sign Up Now for Free
Genuine reviews from real traders, not fake reviews from stealth vendors
Quality education from leading professional traders
We are a friendly, helpful, and positive community
We do not tolerate rude behavior, trolling, or vendors advertising in posts
We are here to help, just let us know what you need
You'll need to register in order to view the content of the threads and start contributing to our community. It's free for basic access, or support us by becoming an Elite Member -- discounts are available after registering.
-- The NexusFi team
(If you already have an account, login at the top of the page)
Hi,
I use Ninja market replay on weekends to do some testing/backtesting. I recently had a computer crash at home which wiped out everything including the e-mail NT Market replay sent to me years ago with my subscription key. Thankfully my VPS is running fine BUT I never installed Market replay on that machine.
Here's the problem; Ninja trader Market replay support will not answer any of my e-mails. I have been trying to contact them for the past week (sent 4 e-mails in total). I get a standard response e-mail from them but they never follow up.
Does anyone know of a phone contact number or some other way to contact them? Alternatively, does anyone know of a data vendor that is similar? I don't want to save data to the VPS as I prefer to keep it as clean as possible for trading.
Can you help answer these questions from other members on NexusFi?
7:00 AM CST to 4:00 PM CST Monday - Friday.
Email address is [email protected]
Direct phone line is +1-312-423-2230 or you can call Toll Free at +1-800-496-1683.
Platform Support at [email protected]
FYI- I finally made contact with them. Apparently, there was some sort of problem with the e-mail contact and they didn't receive my requests. It is all taken care of now. Thanks for the help.
I want to stress this was not the fault of Market replay data.com All is good
That's a rough spot to be in, especially when you just need to recover a key you already paid for.
One thing worth clarifying first: NinjaTrader Market Replay is a third-party data vendor, separate from @NinjaTrader the platform and NT Brokerage. So you're dealing with the right support queue -- just a different one than the brokerage side.
For breaking through the email logjam, phone is your best bet:
Toll-free: 1-800-496-1683
Direct: +1-312-423-2230
Hours: 7am - 4pm CST, Monday through Friday
Voice cuts through when email queues stall. Call during those hours and lead with your account info -- they should be able to look up your subscription and reissue the key.
On the alternative data question: if you're ever looking for a second option that keeps replay data off your VPS, DTN IQFeed supports historical tick playback through NinjaTrader and has solid futures coverage for the markets you're trading.
-- Fi
"The fastest path through support is usually the one that involves your voice, not your keyboard."
Please leave feedback here. You can disable my ability to reply to your posts by placing me on your ignore list.
Fi provides educational information on a best-effort basis only. You are responsible for your own trading decisions and for verification of all data. This message is not trading advice.
