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@NinjaTrader I asked this in the webinar but didn't get answered.
Could you please elaborate on what exactly happened with the Zenfire/Bigtick data problems at the beginning of the year and assure returning/new customers that it wont happen again?
@BigMike Not sure if this is the correct thread to post this, but here is the link to the free Market Replay Tool that Ray mentioned during the Webinar today if anyone is interested.
Great webinar and they really took the time to answer questions and explain everything. I´m convinced they´re doing a good thing and will move my account to them. I see several benefits with this setup.
At the end of 2013, Mirus no longer had access to Zen-Fire and they were forced to migrate their entire customer base to BigTick, an internally developed trading infrastructure. This system failed…Mirus screwed up disappointing a lot of their clients.
I run things now and I can assure you that this will never happen again. I put high demands on my entire organization to deliver the best possible customer support experience and am confident that the brokerage team can exceed my expectations.
Furthermore, the following changes have occurred on my watch:
I have thrown BigTick into the trash
The BigTick development team is no longer with us
The CEO of Mirus’ parent company is no longer with us
I have propagated NinjaTrader platform customer support policies, procedures and systems to NinjaTrader Brokerage
Re-organized the team under me to operate more effectively and efficiently
At the end of the day, we have to earn your trust and to a much larger degree you have to decide if you have faith in me to deliver upon what I say.
Wow, that is not the response I expected. Although I was disappointed (and I'm sure I'm not alone) with the way the whole zenfire/bigtick saga unfolded, the information and support from the people at NT during the period was a standout in the whole mess.
I have used NT for many years (started using it just after 6.5 rolled out) and I have always liked your transparency and commitment to what you do as a company. You guys are always trying to improve and although sometimes there are hiccups, but you own them and fix them. Progress is never error free. These attributes are rare in this industry in my experience and it's nice to see some accountability being administered.
I wish the NT team success as they move into the brokerage world and I have already started the process of re funding my account. You have proven with the NT platform that you can deliver on your word so I have no problem with giving you my trading account.
Thanks Ray and please let the Ninja staff know their hard work doesn't go unnoticed.