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I have fin-alg and like the program. But your impression of the guy is accurate - he's rude and curt in his answers. He's been a little better lately - I don't have many problems with the program but have had questions. Recent answers have been more "civil".
* If investing gets too difficult for a seventh grader to understand, the system is needlessly complex
* Markets produce an enormous volume of information, much of which is redundant
* In every game and con there's always an opponent, and there's always a victim. The trick is to know when you're the latter, so you can become the former
I recently purchased the software and did not have any of the issues that previous posters have. I had two very basic questions and they were answered immediately.