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You might want to consider switching to Multicharts then. It will feel very familiar to 2000i, but doesn't come with all the issues that you are facing nowadays with 2000i and the bugs that never got fixed.
Besides that you might want to mention the platform you are using explicitly when trying to get help for 2000i as when you say Tradestation most people will assume you are using a current platform. This way you'd might be able to get help quicker.