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Then call your broker and ask. They could have made an honest mistake, or charge you for a month they forgot(?)
PLEASE remove "optimus" from your profile, we are NOT the ones who charged you, or just add the broker you use now.
Edit: Thank you for the change you made.
Matt
Optimus Futures
There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
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but the problem is that was debt TWICE on a month
- The first time at the beginning of the month
- The second time at the end of the month
same label, twice on a month, each month, since many month
These little "oops" mistakes happen a LOT. Personally, I think the broker just sees what they can get away with. Everyone needs to check their statements daily and don't believe it was just an honest mistake, I've read enough people reporting problems on futures.io (formerly BMT) to have a different opinion.
Has anyone experienced the data feed stopping? This is the first time it has happened to me with continuum and it happen twice this morning. I was in a trade the first time and the data stopped. I checked that I was still connected to the internet and ninja said I was still connected to the data feed. I finally had to disconnect from the live data and reconnect. I had been stopped out while doing all this.
I decided against trading any more until I figure out what the problem is and/or figure out the quickest way to reconnect.
The second time it happened I verified I was still still connected to the internet and then decided to see if it would resolve itself. I waited ten minutes and it remained frozen. I reset my connection and it ran for another hour without a problem.
To me this is a serious issue. I know right away when it happens because the DOM freezes.
Is this a common issue? I have never had it happen before.
Is there a quick way to get reconnected using ninja trader?
I am going to be contacting Ninja trader brokerage regarding this issue later today but if anyone has a suggestion I would appreciate it.
does CQG continuum provide historical backfill feature ? If it does, would like to know which platform that can support CQG continuum historical backfill feature. Thx in advance