I opened an account with Optimus last week and my funds cleared Friday. They sent me an email Friday morning and asked if I wanted my account configured to TradingView. I sent a return email and stating yes to TV. I waited and waited all day Friday thinking they would send another email stating it was ready to go. Never heard anything! I emailed twice Friday and never got a response. How long does it take to configure my account so I can trade?

Thanks

58LesPaul 

I opened an account with Optimus last week and my funds cleared Friday. They sent me an email Friday morning and asked if I wanted my account configured to TradingView. I sent a return email and stating yes to TV. I waited and waited all day Friday thinking they would send another email stating it was ready to go. Never heard anything! I emailed twice Friday and never got a response. How long does it take to configure my account so I can trade? Thanks

I'm sure @mattz will be on this, and one of his people (like Jake) will get you settled Monday.

I have an Optimus account, and I can tell you they are the BEST customer support I've ever had with futures accounts. (DeCarley also right up there).

Not making excuses for them, but anytime I had to wait was because a 3rd party had to do something, not Optimus themselves.

I 100% recommend Optimus.

58LesPaul 

I opened an account with Optimus last week and my funds cleared Friday. They sent me an email Friday morning and asked if I wanted my account configured to TradingView. I sent a return email and stating yes to TV. I waited and waited all day Friday thinking they would send another email stating it was ready to go. Never heard anything! I emailed twice Friday and never got a response. How long does it take to configure my account so I can trade? Thanks

We understand that you're eager to start trading, and we apologize for any delays you've experienced. The recent market volatility has increased demand for our support team.
Please know that your account setup is a top priority for us. Our team is ready to assist you personally, ensuring your account is configured correctly and optimized for TradingView integration.

We appreciate your patience and look forward to having you fully operational.

Please don't hesitate to call us for immediate assistance. We're here to ensure your trading journey with Optimus starts on the right foot.

@kevinkdog As always, thank you for the support.

Best,
Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

Thanks Matt! Apparently Jake never received my return email. We got it straightened out today.

Thanks Again