Feedback sought thanks: If you've been with ninjamobiletrader dot com for some time, what has been your experience regarding down time and instability?

I've been with this VPS for about 12 months. Currently I am running a few strategies in NT8 on SIM and Apex Evaluation accounts. Yesterday during London session, I experienced a major connection issue. Andrew at support came back via email, after 4 hrs to confirm that the issue was on their side and that they are addressing the issue with great urgency and will notify me when the system is stable. I was using Replikanto and that crashed, the day before. I was asleep at the time, so did not witness the incident and thought it was Replikanto acting up. It now seems ninjamobiletrader had issues that day too.


Positives:
In the past support has been excellent with Andrew assisting me with remote log in to fix some configurations on trade copier etc. Over three 1:1 session (free of charge) I've recieved high value assistance which has solved my questions. He's also given me a few discounts. So I've been well served. Their prices are reasonable. In my above situ, they have been honest about the issue and not tried to obfuscate.

However right now I am skittish and would value other users' experience.

Thanks