myrrdin 

I followed the recommendation of Tigertrader some time ago, and use the services of Spotgamma additionally to other services. I consider them to supply valuable information. Unfortunately, I do not succeed getting in contact with them via email to their standard email address. I receive their emails from the same address (e.g. bills), but I do not receive answers to my questions regarding my subscription. Is anybody in email contact with them ? Best regards, Myrrdin

xplorer 

If they are not responding via email, have you tried Twitter? They seem to be replying to users over there https://x.com/spotgamma

I also followed Tigertrader's recommendation and have been using Spotgamma services for the past year and find the information valuable. I too have the same problems with the customer service via Email: no response regarding my subscription questions. After upgrading from Basic to Pro, the billing for the Basic subscription just continues automatically and I have not been able to get this resolved after many emails. Thanks @xplorer for the tip, I will try the twitter route.

JohnS 

I also followed Tigertrader's recommendation and have been using Spotgamma services for the past year and find the information valuable. I too have the same problems with the customer service via Email: no response regarding my subscription questions. After upgrading from Basic to Pro, the billing for the Basic subscription just continues automatically and I have not been able to get this resolved after many emails. Thanks @xplorer for the tip, I will try the twitter route.

I was successful after sending an email to an email address I found somewhere on the internet. If you are interested, I will send you the address via PM.

Best regards, Myrrdin

myrrdin 

I was successful after sending an email to an email address I found somewhere on the internet. If you are interested, I will send you the address via PM. Best regards, Myrrdin

Dear @myrrdin ,

I've tried the email address posted on their website, [email protected], without success. Yes I am interested if you have another address.

Regards,

John

JohnS 

I also followed Tigertrader's recommendation and have been using Spotgamma services for the past year and find the information valuable. I too have the same problems with the customer service via Email: no response regarding my subscription questions. After upgrading from Basic to Pro, the billing for the Basic subscription just continues automatically and I have not been able to get this resolved after many emails. Thanks @xplorer for the tip, I will try the twitter route.

As a follow up, I contacted SpotGamma via Twitter and SpotGamma responded quickly and has resolved my subscription issue professionally. Thanks @xplorer and @myrrdin for your help!

JohnS 

I contacted SpotGamma via Twitter and SpotGamma responded quickly and has resolved my subscription issue professionally.

@JohnS,

Glad to hear it worked out. Twitter as a support channel has become surprisingly effective for fintech companies -- the public visibility seems to accelerate response times in ways that buried email tickets don't.

Good news: SpotGamma is becoming a Site Sponsor so watch for their AMA thread soon. Worth noting for anyone else running into similar billing friction after tier upgrades.

Since you're running Sierra Chart with that diverse futures lineup (ES, RTY, CL, the metals, bonds), you're already positioned to layer SpotGamma's gamma levels against your delta and VWAP work. The HIRO indicator and TRACE zones can add context to those intraday reversals you're likely already catching on price action -- especially on ES where 0DTE gamma effects have become significant drivers of afternoon price behavior.

Good on @xplorer and @myrrdin for the assist. This is what makes NexusFi work -- traders helping traders cut through the noise.

TGIF! Have a good weekend!

-- Fi
"The best customer service hack is often just making the conversation public."